Garage doors of the next generation

SmartHome - Making life more convenient

A SmartHome has many advantages: Networking and automation of a wide range of devices and functions (e.g. lighting or heating) noticeably increase living comfort. So it's no wonder that this technology is becoming increasingly popular! At the same time, more and more areas of everyday life are becoming smart, especially as SmartHome applications are also becoming easier and easier to integrate and operate.

With the help of the Homematic IP and Delta Dore systems, sectional garage doors from Novoferm have been smart for some time now. Now, with the help of the new Novoferm WiFi module and the possibility of integrating Amazon Alexa, Google Home and ^Mediola®, we offer three further options to facilitate voice control and the integration of the door into an existing SmartHome system.

Source: University of Siegen

Explanation - SmartHome

The "SmartHome" animation, created by the University of Siegen, can be viewed by clicking on the animation on the left.

Further detailed animations and videos about our products and services can be found on the Novoferm YouTube channel:

https://www.youtube.com/user/NovofermVideos

YOUR GARAGE DOOR BECOMES SMART

A smart garage door not only simplifies opening and closing, it also enables many other functions such as automatic door status queries or smart control of the operator lighting.

If you also want to benefit from these advantages, you need a Novoferm sectional garage door with operator and the right app from one of our SmartHome partners. Which other components you need depends on which SmartHome system you choose: For Homematic IP and Delta Dore, you need the SmartHome control center of the respective system and the Novoferm plug-on module to connect the operator; for ^Mediola®, you need the ^Mediola® SmartHome control center and the Novoferm WiFi module to connect the operator. The Novoferm WiFi module is sufficient for Amazon Alexa and Google Home.

All apps are available free of charge in the app store for Apple and Android devices. Once the app has been installed, the solution can be set up quickly and intuitively on your smartphone. If you already have a SmartHome system from one of our partners, you can of course also integrate your sectional garage door into it.

Your advantages at a glance

Control your entire SmartHome with one app
Intuitive operation via app with gesture control
Voice control*
Door control and door status query possible with smartphone, tablet or voice assistant
Control directly or with individual scenarios
Operator lighting can be controlled with and without door movement
Control of the ventilation position for optimum ventilation of the garage*
Several sectional garage doors can be controlled with one app
Maximum flexibility thanks to control independent of time and space

* Hardware and functions depend on SmartHome systems, components and release.

SmartHome - Steuern Sie Ihr Garagentor via App

Für die intelligente Steuerung von Garagentorantrieben von Novoferm (NovoPort^®, Novomatic 423, Novomatic 563 S) können Sie typische SmartHome-Systeme (Homematic IP, Innogy, DeltaDore) verwenden.

Auf dem YouTube-Kanal von Novoferm finden Sie eine Reihe weiterer Clips / Videos:

https://www.youtube.com/user/NovofermVideos

Information at a glance

The new systems for smart garage doors

Simply integrate garage doors into Amazon or Google SmartHome SmartHome

Amazon Alexa / Google world

Quick integration with the innovative WiFi module from Novoferm
If you choose a Novoferm sectional garage door, you can easily integrate the door control unit into the world's largest SmartHome systems "Amazon Alexa" and "Google Home" with the new Novoferm WiFi module. Only the Novoferm WiFi module is required for integration. You do not need a separate SmartHome control center or a gateway.

Intelligent operation is therefore not dependent on a local SmartHome system. The Novoferm WiFi module for smart garage door control can be easily retrofitted to all operators built in 2016 or later and is simply connected to the operator via a mini-USB. No additional hardware is required.

Novoferm garage doors simply become part of the Amazon Alexa or Google world. Simply open and close Novoferm sectional garage doors via the Novoferm operator using the Amazon Alexa or Google app and their voice assistants ("Amazon Alexa", "Google Assistant", "Google Nest Hub"...) or query the door status.

MEDIOLA® SmartHome System: ALL-IN-ONE SOLUTION

Amazon Alexa / Google world

^Mediola® turns smart devices into a SmartHome:
Independent of manufacturer, brand and standard
With the ^Mediola® all-in-one solution, devices (heating thermostat, door/window contact ...) from a wide range of SmartHome manufacturers can be easily bundled into a SmartHome system, automated and operated with a Mediola® app. The result is an intelligent and customer-friendly all-in-one solution that networks the wireless technologies of various well-known manufacturers with widely used wireless systems and standards (e.g. Homematic IP, Nuki, Velux, Gardena, Schüco, etc.) in a ^Mediola® SmartHome control center and cloud services.

All brands that are compatible with ^Mediola® can be found at:www.mediola.com/works-with-mediola.

This opens up countless possibilities for designing an individual SmartHome, regardless of the manufacturer of the SmartHome components. To integrate Novoferm sectional garage doors into the ^Mediola® SmartHome system, Novoferm only requires the new Novoferm WiFi module or the Novoferm Homematic IP module.

The prerequisites for the smart control of Novoferm sectional garage doors via app or voice are a Novoferm operator (from year of manufacture 2016), the new Novoferm WiFi module and a light barrier that detects obstacles and automatically interrupts the closing process.

Smart garage door as an individual or system solution

The choice is yours - with or without a SmartHome system

Smart garage door control as a stand-alone application or as part of your SmartHome.

Without SmartHome system

Easily operate sectional garage doors.

An existing SmartHome system is not a prerequisite for the app or voice control of your sectional garage door. All you need to do is set up the Novoferm plug-on or WiFi module, a standard router and, if necessary, the SmartHome control center of the desired SmartHome system to control Novoferm sectional garage doors or operators via app or voice command.

Anyone who is still considering making their home "smart" can take the first step with the garage door control system.

Possible with:

With existing SmartHome system

Integrate sectional garage doors into the system as a new function

Once you have experienced the benefits of a SmartHome system, you will never want to do without it again. The increasing automation of the home provides more convenience and security in everyday life.

And the garage is no exception. Anyone who chooses a Novoferm sectional garage door can easily integrate this as a new function into their existing system. Our technology is compatible with common SmartHome systems and all functions can be controlled with an app.

Possible with:

Manufacturer-independent with MEDIOLA®

Universal all-in-one solution

^Mediola® tidies up the SmartHome:
For those who do not yet have a complete SmartHome, but perhaps already own smart devices - or even a smart garage door from Novoferm - ^Mediola® is a universally applicable all-in-one solution that can be used to network, control and automate smart devices regardless of manufacturer or wireless standard.

Possible with:

^Mediola® connects devices from a wide range of manufacturers in one system. You can find an overview of all compatible brands here: www.mediola.com/works-with-mediola

Smart garage door openers

Smart Novoferm garage door openers at a glance

If you want your sectional garage door to be smart, you need an operator that is compatible with the intelligent technology of our SmartHome partners. Novoferm offers various operators for this purpose: ^NovoPort®, Novomatic 423 and 563 S.

All drives are characterized by contemporary design, high energy efficiency, low operating costs and reliable technology.

NOVOPORT®

Integrated LED lighting (1.6 watts)
Low power consumption in stand-by mode (0.5 watts)
Simple operation and user-friendly menu
Integrated push button for opening the sectional garage door
Soft start and soft stop function
Innovative and fl exible side mounting
Can be controlled using a smartphone, tablet, voice assistant or tamper-proof hand-held transmitter
Door status query (open/closed) with the "Mini-Novotron 523 Protect" hand-held transmitter via bidirectional radio, smartphone or voice assistant

NOVOMATIC 423

Integrated LED lighting (1.6 watts)
Low power consumption in stand-by mode (0.5 watts)
Simple operation and user-friendly menu
Soft start and soft stop function
For ceiling mounting
Can be controlled using a smartphone, tablet, voice assistant or tamper-proof hand-held transmitter

NOVOMATIC 563 S

Integrated LED lighting (1.6 watts)
Low energy consumption in stand-by mode (0.5 watts)
With integrated fast-running function (up to 50 % faster door opening)
Simple operation and user-friendly menu
Soft start and soft stop function (ramp)
For ceiling mounting
Can be controlled via smartphone, tablet, voice assistant or with tamper-proof hand-held transmitters

Control of Novoferm sectional garage doors via app is possible for new purchases of the garage door openers listed here and their predecessor models (from year of manufacture 2016).

Smart door control functions

Smart door control functions at a glance

The app control unit makes the sectional garage door easier to use in a variety of ways.

In addition to opening and closing the door via app, the door status query, control of the operator lighting and the option to automatically move the door to the ventilation position or close it again increase user convenience.

Open and close your garage door via app

OPENING AND CLOSING THE GARAGE DOOR

Sectional garage doors have never been so easy to operate:
Whether you are at work or on vacation - you can open and close your door conveniently via app with a touch of your finger on the touchscreen.

Do you have two Novoferm garage doors? All the better!
The apps also allow you to control two different doors separately.

Possible with:

Check the door status (open / closed ...) at any time and from anywhere

GATE STATUS QUERY

Sectional garage doors can always be controlled reliably and transparently using a smartphone or tablet. Users can also always call up the door status, i.e. whether the door is open or closed - at any time and regardless of their location.

Possible with:

Extra bright and efficient:
The LED lighting for Novoferm drives

LED DRIVE LIGHTING

Activate the lighting on the operator, with or without door movement, simply via app. All Novoferm garage door openers are equipped with highly efficient LED lighting.

This light source is 13 times brighter than conventional alternatives with the same wattage, consumes less power and is also characterized by a long service life.

Possible with:

Controlling the ventilation position - For optimum ventilation of your garage

VENTILATION POSITION IMPROVES AIR CIRCULATION IN THE GARAGE

Exhaust fumes and moisture affect the air quality in your garage. Regular ventilation provides a remedy here, ensures sufficient air circulation and prevents mold growth. The door can be conveniently set to the ventilation position via app/voice command, i.e. it opens by 10 cm and allows air exchange.

Possible with:

Opening, closing and door status query by voice command

VOICE CONTROL WITH AMAZON ALEXA AND GOOGLE HOME

With the Amazon Alexa and Google Home systems, you can now operate your Novoferm sectional garage door even more conveniently via voice control. Even if you already have a SmartHome system from another provider, you can integrate Alexa or Google.

Possible with:

* Hardware and functions depend on SmartHome systems, components and release.

Create your own scenarios

A major advantage of smart technology is that you can tailor your environment and devices precisely to your needs.

Garage doors are no exception.

With the help of individual scenarios, the garage door adapts to the everyday life of its users.

For example, security scenarios can be set up to protect the car as well as entrances to the house.

Program your individual scenarios - according to your needs

Security scenario

FEEL COMPLETELY SAFE

A smart sectional garage door not only contributes to your convenience, but also to your security. You can integrate your garage door into your smart security and monitoring technology, depending on which components you have.

For example:
To deter burglars, you can specify that whenever the garage door is opened after 8 p.m., the exterior lighting goes on and the surveillance camera takes a photo.

You can find detailed example scenarios at:
www.youtube.com/NovofermVideos

Ventilation scenario

OPTIMUM VENTILATION

Would you like your garage door to open automatically if the humidity in the garage gets too high?
Then set a corresponding ventilation scenario!

Specify that the garage door automatically moves to the ventilation position when sensors report a corresponding humidity level.

If the door is not closed manually, it will close after 60 minutes at the latest. This prevents it from accidentally remaining open!

You can find detailed example scenarios at:
www.youtube.com/NovofermVideos

*Function depends on SmartHome partner, components and release.

Necessary SmartHome components

The following components are required to control garage doors via app and/or voice:

Novoferm garage door operator

The Novoferm drive is installed in the garage and connected to the respective Novoferm module.

Available:
From Novoferm specialist dealers / sales partners

Light barrier for garage doors

With voice or app control or if the door is not visible, the door system requires a light barrier that detects obstacles and automatically interrupts the closing process.

Available:
From your Novoferm specialist dealer / sales partner

Novoferm Module

The Novoferm modules are connected to the garage door operator via a mini-USB interface and establish the connection to the SmartHome system.

Available:
From Novoferm specialist dealers / sales partners

Standard router

The standard router is connected in the house. If you already have a router for connecting to the Internet, you can use this.

Available:
In specialist electronics stores, among others

SmartHome control center

For data exchange. ^Mediola® requires the AIO Gateway to control manufacturer-independent devices. Alexa and Google Home do not need a SmartHome control center.

Available:
From Novoferm specialist dealers / sales partners or specialist electronics retailers

Apps and voice assistants

Use the apps or voice assistants to configure the SmartHome system and operate the sectional garage door.

Available (apps):
App Store or Google Play, free of charge

Available (voice assistants):
Electrical or online retailer

Components for individual scenarios

Additional components are required for individual scenarios.

Shutters, thermostats, cameras and lighting can be automated with additional components, the availability of which depends on the respective SmartHome system.

Available:
In specialist electronics stores, among others

Installation and configuration

Installing the technology to operate your sectional garage door via app/voice command or to integrate it into a SmartHome system compatible with our products is relatively simple. Basically, the steps below are similar for all systems. Any special features are explained in the descriptions provided.

Preparing the installation:
What you need for the smart door control unit

NECESSARY COMPONENTS

Sectional door, operator, standard router with internet connection, SmartHome app and, if applicable, the partner's voice assistant. Depending on the SmartHome system, you may also need the following components:

Homematic IP and Delta Dore:
plug-in module from Novoferm, SmartHome control center (gateway) Homematic IP/ Delta Dore
^Mediola®:
WiFi module from Novoferm, SmartHome control center from ^Mediola® or Homematic IP module
Amazon Alexa and Google Home:
WiFi module from Novoferm

Once the door and operator have been installed by a qualified Novoferm sales partner, the smart garage door components can be installed.

Only for Homematic IP, Delta Dore and ^Mediola®

Systems with SmartHome control center:

Integration of the SmartHome central control unit

In the house: The SmartHome central unit controls communication between the individual SmartHome components. To do this, it must first be connected to the power supply and to the router via LAN cable. The Internet connection is necessary so that the control center can also be operated remotely.

Please follow the specific instructions of the respective manufacturer!
The control panel must be initially configured in the apps of the SmartHome partners in accordance with the instructions so that the Novoferm sectional garage door can be operated.

Integrate the drive into the SmartHome system

DRIVE CONNECTION

In the garage: To integrate the operator into the system, connect the plug-on or WiFi module to the mini-USB interface in the operator. You will find the connection point when you open the cover flap of the operator.

Once plugged in, the module automatically goes into "learning mode" for a limited period of time. The module must then be removed and plugged in again.

Note: For Homematic IP, Delta Dore and ^Mediola® this is step 2, for Amazon and Google the installation begins with the connection of the actuator.

Complete configuration with and without SmartHome central control unit

SETUP APP

Start the Homematic IP, Delta Dore, ^Mediola® app, assign the plug-on or WiFi module to the SmartHome central control unit and activate the "Teach devices" option. The module is now displayed as a new device. With the cross-device SmartHome system from ^Mediola®, you also have the option of integrating other compatible devices regardless of the manufacturer.

Alexa and Google: Connect the WiFi module to your own WLAN, create a Novoferm account, add the WiFi module there and link it to the respective system. Once the drive has been learned, it is assigned to different categories/rooms (outside, garage, etc.). This is necessary for operation and automation (lighting, alarm scenarios, etc.).

You can find the instructions here: www.novoferm.com/wifi_module

KONFIGURATION MIT WIFI-MODUL

For the onboarding process with WiFi module, we provide you with detailed, illustrated instructions that show you step by step how to set up your Amazon Alexa, Google Home or ^Mediola® SmartHome system on your smartphone or tablet.

smartHome Partner

Our SmartHome partners at a glance

HOMEMATIC IP
With Homematic IP, all areas of the SmartHome can be controlled if desired. Thanks to Plug & Play, this system is suitable for retrofitting and direct commissioning. Regardless of whether you want to use a complete SmartHome system or just control your sectional garage door via app, Homematic IP provides you with a practical and user-friendly solution.

DELTA DORE
Heating, roller shutters, lighting, alarm center and, of course, Novoferm sectional garage doors can be controlled with the TYDOM app from Delta Dore. The diverse functions make everyday life easier for users and can be adapted to individual needs.

Find out more about the possibilities of the Homematic IP system at www.homematic-ip.com or contact our SmartHome partner directly for advice.

Find out more about the possibilities of the Delta Dore system at www.deltadore.de or contact our SmartHome partner directly for advice.

^Mediola®
^Mediola® offers an intelligent and customer-friendly all-in-one solution for networking a wide range of smart devices - regardless of manufacturer and wireless technology. The ^Mediola® SmartHome system can be operated using one of the available ^Mediola® apps. The integration of Amazon Alexa or Google Home systems is also possible.

Amazon Alexa and Google Home
Amazon Alexa and Google Home provide practical systems for networking and smart control of compatible devices. They can be controlled manually via a smartphone app or, if desired, by voice command thanks to an intelligent speaker - the so-called voice assistant.

You can find out more about ^Mediola® and all compatible brands at www.mediola.com or www.mediola.com/works-with-mediola or contact our SmartHome partner for advice.

You can find the Amazon Alexa app and the Google Home app free of charge in the App Store or on Google Play. You can buy the voice assistant online or from specialist electrical retailers.

Overview of systems and components

Depending on which SmartHome system you choose, you will need different apps and components from Novoferm or other manufacturers.
The tables below show you at a glance which apps and hardware belong to which system.

PDF excerpt: Systems without SmartHome central control unit: APPs and components | Systems with SmartHome central control unit: APPs and components

PDF excerpt

APPs und Komponenten

Release: Sept. 2021
Filesize: 722 KB
Download:
PDF version

Haben wir Ihr Interesse geweckt?

Kontakt zur Aktion
Aktionsflyer downloaden

Garagentorbroschüre schicken

Frequently asked questions (FAQs)

Garage door control via Novoferm systems

Can I integrate the garage door control function into my existing SmartHome system?

Yes, if you already own one of the compatible Smarthome systems:

Homematic IP
DeltaDore
Google Home
Amazon Alexa
Mediola (and all systems that can be integrated into Mediola)

Which systems can be used for garage door control?

The Novoferm garage door can currently be operated with the following SmartHome systems:

Homematic IP
DeltaDore
Google Home
Amazon Alexa
Mediola

Products & components

Which garage doors are suitable for control via app?

All garage doors with a Novoferm operator from 2016 onwards are suitable for control via app.

Which garage door openers are suitable for control via app?

The following operators from 2016 onwards are suitable for operation via app:

Novomatic 423
Novomatic 563 S
NovoPort III (from year of manufacture 2016)
NovoPort IV

What components do I need for door control via app?

The Novoferm garage door operator installed by a suitably trained fitter (from year of manufacture 2016).
Commercially available router (usually provided by the internet provider) required.
SmartHome control panel from the respective compatible provider (Homematic IP, Delta Dore or Mediola). No SmartHome control panel is required for Google Home and Amazon Alexa.
The appropriate Novoferm plug-on module must be available (WiFi module for Mediola, Google Home and Amazon Alexa).
An app on an operating device (cell phone or tablet) is required, which can be downloaded free of charge from the relevant app store.
A light barrier on the garage door is mandatory to ensure safe operation even when the door is not visible.

Sources of supply end customer

Where can I obtain the components?

Novoferm garage doors and garage door operators are available from Novoferm sales partners/specialist dealers, who can also arrange the professional installation of the door/operator.

The respective compatible SmartHome control unit including the matching Novoferm plug-on modules for the operator are available from the Novoferm sales partner/specialist retailer. If one of the compatible SmartHome systems is already implemented, only the matching Novoferm plug-on module is required.

The apps for the respective compatible systems can be downloaded free of charge from the respective app stores (iOS & Android). Depending on the SmartHome, usage fees may apply.

The safety light barrier for the protection of persons or vehicles, including professional installation, is available from your Novoferm sales partner.

Sources of supply Specialist knowledge/distribution partners

Where can I obtain the components?

Further information about purchasing SmartHome elements from Homematic IP/ eQ-3 can be found here:

https://www.eq-3.de/partner/grosshandel.html or https://www.eq-3.de/partner/bezugsquellen.html

Here you can purchase from the sources mentioned or decide to become an authorized partner.

The Homematic IP (HmIP Access Point) and Delta Dore (Tydom 1.0) smart home control units and the matching plug-in modules are available from Novoferm.
The WiFi module from Novoferm is required for all other SmartHome systems (Google Home, Amazon Alexa and Mediola).

Security (clarify whether original content may be used?)

Is data security guaranteed?

The Homematic IP / eQ-3 in the area of smart home solutions does not collect any personal data and thus follows the principle of data economy and data avoidance with maximum consistency.

The Homematic IP Cloud is operated on German servers and is subject to German data protection regulations.

Yes, Delta Dore limits itself to collecting the information required to provide the services.

The TYDOM system from Delta Dore secures your personal data! The HomeCloud solution enables TYDOM to protect your privacy by ensuring that your personal data never leaves your home and is not accessible to third parties via the cloud.

During activation or requests, you entrust Delta Dore with data that makes it possible to identify you: Name, e-mail, requested project for your home, your smart home solutions, etc. This list of data is necessary to access all our solutions.

The right to privacy is a fundamental right. Delta Dore will only keep your personal data in order to provide you with the best possible service.

You remain the rightful owner of your data. You always have the choice to refuse the use of your data.

Yes, Mediola stores your data on specially protected servers at service providers in Germany such as ALL-INKL.COM - Neue Medien Münnich - Hauptstraße 68, D-02742 Friedersdorf, as well as at Amazon Web Services (AWS) with servers in the EU (Ireland and Frankfurt am Main).

The protection of your data is important to MEDIOLA and we always treat it in accordance with the MEDIOLA data protection guidelines and data protection regulations. We hereby expressly refer you to the MEDIOLA Privacy Policy (available at www.mediola.com/datenschutzrichtlinien), which thus becomes an integral part of this License Agreement, and by using the MEDIOLA Software you declare your consent to these provisions and in particular to the use of data described above. Do not use the MEDIOLA software if you do not agree with these provisions.

How does data transmission to the Internet work with Homematic IP and is it secure?

The communication of the Home Control Access Point to the Homematic IP Cloud and the connections of the apps to the Cloud are also reliably protected by established Internet security procedures.

How does data transmission to the Internet work at Delta Dore and is it secure?

The TYDOM system from Delta Dore secures your personal data! The HomeCloud solution enables TYDOM to protect your privacy by ensuring that your personal data never leaves the house and is not accessible to third parties via the cloud.

How does data transmission to the Internet work at Mediola and is it secure?

The Mediola Smarthome system communicates from cloud to cloud via internet connection (Wifi and/or LAN).
The data is encrypted and stored on German servers to the extent necessary.

More information at: https://www.mediola.com/nutzungsbestimmungen-cloud-server

How does data transmission to the Internet work with Google Home and Amazon Alexa and is it secure?

With the smarthome systems from Google or Alexa, the systems communicate from cloud to cloud via an internet connection (Wi-Fi).

The data is encrypted and stored on German servers to the extent necessary.

Functions

Which door control functions are possible via the app control?

Opening and closing the garage door including reliable feedback of the door status (open/closed) are primarily possible. At the same time, the lighting integrated in the operator can be controlled separately, as can external lighting if the door movement is not required.

The ventilation position of the door, in which the door can only be opened a little at the top and bottom, can be triggered specifically via the app (Homematic IP and Mediola only). After a ventilation time of approx. 60 minutes, the door closes automatically.

Is it also possible to control the door by voice?

Voice control of the garage door is possible with various system providers. For your security, a self-defined PIN is requested for this.

The voice control functions depend on the SmartHome provider and are only available with the corresponding release.

Can other components / functions also be integrated (security cameras, thermostats, light control, shutter control, etc.)?

With a SmartHome system, you can automate every area just the way you like it: In addition to controlling the Novoferm garage door, you can also control lighting and shading, security and monitoring, and adjust heating and climate to the weather and environment with the corresponding compatible SmartHome components, which are available separately. These components are available from the sales partners of the respective SmartHome provider.

Can I configure the garage door control unit in individual scenarios with other components?

The video can provide possible inspiration for automated scenarios, whereby there are no limits to the ideas here.

Example scenario - security = video
Example scenario - ventilation = video

www.youtube.com/watch

Apps

Which apps can I use to control my garage door?

For the Delta Dore SmartHome system with Novoferm components, the Tydom app must be downloaded from the corresponding store (iOS and Android).

To use the functionality of the Homematic IP components, the Homematic IP app must be downloaded from the corresponding app stores (iOS & Android).

How do I get the app?

The Homematic IP app from eQ-3, the TYDOM app from Delta Dore, IQControl Neo from mediola, Google Home and Amazon Alexa are available free of charge from the App Store or Google Play.

Is the app free of charge?

Yes, all apps are available free of charge. However, there is a possibility that costs may be incurred when booking additional services.

Support

How do I set up the Novoferm Wifi module?

We explain how to set up the Novoferm Wifi module at:

https://www.novoferm.com/wifi_module

Support for Novoferm garage door openers, Novoferm plug-on modules and first-level support for SmartHome control units / gateways from our SmartHome partners in conjunction with Novoferm garage door openers

Phone: +49 231 56602 31

Note: "For Novoferm modules & SmartHome central units (except Mediola) we answer questions on the following topics:

Teaching the module into the app
Connecting the module to the drive
Commissioning the access point to the existing Internet.
Loading the app and initial commissioning
Adding the garage door module to the app
Deleting the garage door module
Range problems
Operation on two garages

Support for Homematic components

Phone: +49 491 6008 680

available from Mon to Fri 9.00 - 18.00

by e-mail at support@eq-3.de

Support for Delta Dore components

Phone: +49(0) 6341 9672 0

MO - DO from 8 a.m. to 4.30 p.m. / FR from 8 a.m. to 1 p.m.

Support for Mediola components

Phone: +49(0) 2323-1480721

MO - FR from 10 to 18:00

Support for Google Home

https://support.google.com/?hl=de

Support for Amazon Alexa

https://www.alexa.com/support

Radio standard

How do the SmartHome elements from Delta Dore communicate with the SmartHome central unit?

The X3D radio technology is a radio communication protocol developed and patented by Delta Dore.

In accordance with European directives, the radio frequency used (868 MHz) avoids interference and protects you from possible interference from 4G, Wi-Fi or GSM signals.

How do the Homematic IP SmartHome elements communicate with the SmartHome central unit?

Even the learning process is cryptographically secured.

During operation, Homematic IP encrypts and authenticates all data packets. Communication takes place on the 868.3 MHz frequency.

Universally accepted and, above all, published standards such as AES-128 and CCM/RFC3610 are used.

How do the SmartHome elements communicate with the mediola SmartHome central unit?

In conjunction with the Novoferm Wifi module, the SmartHome elements communicate from cloud to cloud via Wifi using a standard router on the Internet.

The connection (cloud, skills, etc.) must be established by the user during onboarding.